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Turtlesale.com is a Rip OFF sent wrong turtles, now won't do anything about it.


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#1 Tooitle

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Posted 28 January 2009 - 04:11 PM

I found this company online through google, when you type turtles for sale, its the first company that comes up. I thought they were ligitimante, and their website was convincing to me. Boy was i wrong, I ordered two mississippi map turtles from this website, and added regular shipping. Two days later I get a phone call that you can only ship the turtles over night which is $30 not the 7$. I agreed and gave my card number to upgrade the shipping, but what they don't tell you is that you don't get back your 7$ for flat shipping. So first off I was charged 37$ dollars for shipping. I can deal with that. The next day I receive my turtles and guess what they are not mississippi map turtles, they are western painted. I call the company as soon as i receive them. The operator on the phone, I believe his name was Jim, told me that they were Map turtles and they just looked like western painted turtles because they were babies, also the box that they arrived in said western painted turtles on them and he told me it said that, because turtles other than western painted were illegal in Oregon and told me not to tell anyone that they sent them to me. Well I still did not believe him, and I went to a local reptile shop and they confirmed that the turtles I had were defiantly not mississippi map turtles. SO i sent them is email.


Here is my Invoice No.: 60060 and Order No.: 74959245 Date: 01/16/2009

Attached are photos of the turtles that I did receive, the canister that I received them in said western painted on it, and the turtles did not look anything like Mississippi map turtles. I took them to a local reptile / turtle store where I typically purchase my turtles and they confirmed that they were western painted turtles. I already have a painted western turtle and was looking for Mississippi map turtles to add on to my collection, and I am not willing to accept these turtles instead of my Mississippi map turtles. Attached are photos of the turtles I did receive and photos taken from your website of a Mississippi map turtle and a Western painted. When I called your hot line, I was informed by a man that (very rudely I might add) I had received the right turtles and that the reason the container said Western Painted on it was because Mississippi map turtles were illegal in Oregon, what he told me was baloney, because the only pet turtles that are illegal are Red-Eared Sliders. Please address this issue quickly or I will contact the proper bureaus to resolve this issue.

here is what I got in response.

Dear Aleksandr,



I apologize for not replying sooner, I have been out of the office for the last few days. I have reviewed your email, regarding the receipt of Western painted Turtles as opposed to the Mississippi Map Turtles that you originally selected. The shipment that you received was due to the strict regulations that are currently on the books in the state of Oregon. The stance taken by the State of Oregon is that only native Turtle species may be imported into the state. The only two species of turtles that are currently native to the state of Oregon are the Western Painted Turtle and the Western Pond Turtle. Turtlesale.com must make every effort to stay in compliance with state regulations. I work closely with the Department of Fish and Game in Oregon to make sure that I remain up to date with their changing regulations. Nevertheless, at this time they prohibit the importation of the species that you selected. If you should have nay additional questions or concerns please do not hesitate to contact me directly.



Sincerely,
Elizabeth Clark

Turtlesale.com

and here is what I replied

I have checked with the oregon fish and wildlife department and the only turtles that are not legal to own as a pet are the red eared slider. I have bought many different turtles from local pet stores that were not western painted including my African sideneck any ways I would have liked to be informed that my turtles were going to be swapped then I would have canceled my order because I have no use for two more western sliders. Also you say that you are trying to follow the law by not selling anything but western sliders to Oregon, but as I'm sure you know its illegal to own turtles under 4 inches. I either would like my money back or the right turtles I ordered. If you have such a problem sending map turtles to Oregon, I also have an address in Washington. We need to resolve this asap.

and here is her final email what she wrote to me

A claim was never made that it is illegal to posses Mississippi Map Turtles in Oregon. The claim made was that it is illegal to import them into the state of Oregon. According to the statement that you made in your previous correspondence, makes one presume that your intent regarding these Turtles is not within the realm of law. As you previously referred, A Turtle with a carapace length of less than 4' can only be used for Scientific, Education, Exhibit or Export Purpose only. When you placed your order with Turtlesale.com, you agreed to the terms and conditions. Those terms and conditions clearly state that you will be held to the applicable laws and regulations. If your intent is beyond the legality of the law, Turtlesale.com must refrain from engaging in any further business transactions with you. Hopefully, I am mistaken by the claim that you have made. As for the question involving Washington State, It is not illegal to import Mississippi Map Turtles.

She still has not contacted me on how we can resolve this issue.

Aleks
Portland, Oregon
U.S.A.

#2 allison finch

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Posted 30 January 2009 - 10:50 AM

What an amazing load of crap! I cannot believe they KEEP getting away with this kind of business dealing.

#3 izabella217

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Posted 30 January 2009 - 06:14 PM

I would contact your financial institution used to make the purchase and decline the purchase, telling them your story. We did that in the past reference a part we ordered for our dishwasher. They sent us the wrong part. It was similar to your story as the shipping label had the right part number on it but written on the box, no more than six inches from this label, was the incorrect part number for the item they sent us. The company was refusing to return our calls until they realized that the bank had taken the money back from them. They quickly called us the next day. Kind of funny how they suddenly had our phone number.

As they stated, you entered into a contract with them when you made the purchase. Unfortunetly for them, they were the ones who failed to uphold the very contract they are referring to.

When you do get your money back, make sure you have them pay to have the turtles sent back! I might even take pictures of them and have a couple witnesses as to their health so that they don't make some fraudulent claim as to them being DOA or something similar.

Hope it all works out for you.

Amy

#4 ganzel

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Posted 30 January 2009 - 08:34 PM

anyone here could have giving you the heads up......they dont know up from down....and its not illegal to own a turtle under four inches nor sell them if its from one turtle fancier to another read the law that was passed in the 70's....instead of going off everyones word of mouth when most people have never read the law for themselves......but that company is just about the worst.....,,,JON

#5 Millerlite

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Posted 04 February 2009 - 11:07 PM

I thought the law still is you cant sell turtles and or tortoises under 4 inches, unless for educational or scientific reason. Its not illegal to buy them, or own them, just sell them under 4 inches.

#6 Shannon F

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Posted 14 April 2010 - 09:45 AM

I found this company online through google, when you type turtles for sale, its the first company that comes up. I thought they were ligitimante, and their website was convincing to me. Boy was i wrong, I ordered two mississippi map turtles from this website, and added regular shipping. Two days later I get a phone call that you can only ship the turtles over night which is $30 not the 7$. I agreed and gave my card number to upgrade the shipping, but what they don't tell you is that you don't get back your 7$ for flat shipping. So first off I was charged 37$ dollars for shipping. I can deal with that. The next day I receive my turtles and guess what they are not mississippi map turtles, they are western painted. I call the company as soon as i receive them. The operator on the phone, I believe his name was Jim, told me that they were Map turtles and they just looked like western painted turtles because they were babies, also the box that they arrived in said western painted turtles on them and he told me it said that, because turtles other than western painted were illegal in Oregon and told me not to tell anyone that they sent them to me. Well I still did not believe him, and I went to a local reptile shop and they confirmed that the turtles I had were defiantly not mississippi map turtles. SO i sent them is email.


Here is my Invoice No.: 60060 and Order No.: 74959245 Date: 01/16/2009

Attached are photos of the turtles that I did receive, the canister that I received them in said western painted on it, and the turtles did not look anything like Mississippi map turtles. I took them to a local reptile / turtle store where I typically purchase my turtles and they confirmed that they were western painted turtles. I already have a painted western turtle and was looking for Mississippi map turtles to add on to my collection, and I am not willing to accept these turtles instead of my Mississippi map turtles. Attached are photos of the turtles I did receive and photos taken from your website of a Mississippi map turtle and a Western painted. When I called your hot line, I was informed by a man that (very rudely I might add) I had received the right turtles and that the reason the container said Western Painted on it was because Mississippi map turtles were illegal in Oregon, what he told me was baloney, because the only pet turtles that are illegal are Red-Eared Sliders. Please address this issue quickly or I will contact the proper bureaus to resolve this issue.

here is what I got in response.

Dear Aleksandr,



I apologize for not replying sooner, I have been out of the office for the last few days. I have reviewed your email, regarding the receipt of Western painted Turtles as opposed to the Mississippi Map Turtles that you originally selected. The shipment that you received was due to the strict regulations that are currently on the books in the state of Oregon. The stance taken by the State of Oregon is that only native Turtle species may be imported into the state. The only two species of turtles that are currently native to the state of Oregon are the Western Painted Turtle and the Western Pond Turtle. Turtlesale.com must make every effort to stay in compliance with state regulations. I work closely with the Department of Fish and Game in Oregon to make sure that I remain up to date with their changing regulations. Nevertheless, at this time they prohibit the importation of the species that you selected. If you should have nay additional questions or concerns please do not hesitate to contact me directly.



Sincerely,
Elizabeth Clark

Turtlesale.com

and here is what I replied

I have checked with the oregon fish and wildlife department and the only turtles that are not legal to own as a pet are the red eared slider. I have bought many different turtles from local pet stores that were not western painted including my African sideneck any ways I would have liked to be informed that my turtles were going to be swapped then I would have canceled my order because I have no use for two more western sliders. Also you say that you are trying to follow the law by not selling anything but western sliders to Oregon, but as I'm sure you know its illegal to own turtles under 4 inches. I either would like my money back or the right turtles I ordered. If you have such a problem sending map turtles to Oregon, I also have an address in Washington. We need to resolve this asap.

and here is her final email what she wrote to me

A claim was never made that it is illegal to posses Mississippi Map Turtles in Oregon. The claim made was that it is illegal to import them into the state of Oregon. According to the statement that you made in your previous correspondence, makes one presume that your intent regarding these Turtles is not within the realm of law. As you previously referred, A Turtle with a carapace length of less than 4' can only be used for Scientific, Education, Exhibit or Export Purpose only. When you placed your order with Turtlesale.com, you agreed to the terms and conditions. Those terms and conditions clearly state that you will be held to the applicable laws and regulations. If your intent is beyond the legality of the law, Turtlesale.com must refrain from engaging in any further business transactions with you. Hopefully, I am mistaken by the claim that you have made. As for the question involving Washington State, It is not illegal to import Mississippi Map Turtles.

She still has not contacted me on how we can resolve this issue.

Aleks
Portland, Oregon
U.S.A.



#7 Shannon F

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Posted 14 April 2010 - 09:50 AM

If you are still interested in Map turtles I have Mississippi Maps that need a home. We had a tank rupture and they are in a smaller set up. I don't think they are happy and would really like to be picky about who they go to. Irony is that we ordered the from the same company years ago. Had some shipping issues but ended up with the ones we ordered thank goodness. If you are interested, you seem to be a fellow turtle over and I'd love to chat more about it. Otherwise, good luck with your battle with this company.

#8 Northern Terrapins

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Posted 14 April 2010 - 02:56 PM

If you are still interested in Map turtles I have Mississippi Maps that need a home. We had a tank rupture and they are in a smaller set up. I don't think they are happy and would really like to be picky about who they go to. Irony is that we ordered the from the same company years ago. Had some shipping issues but ended up with the ones we ordered thank goodness. If you are interested, you seem to be a fellow turtle over and I'd love to chat more about it. Otherwise, good luck with your battle with this company.

Hello,
The post you replied to was over a year old. If you want to re-home your map turtles, you could make a post in classifieds.
good luck

P.S. Nobody should ever buy from turtlesale or turtleshack.......EVER!

Edited by Jozzep, 14 April 2010 - 02:58 PM.





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